Orders from our website are shipped via DHL. All shipments that are sent by our website are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
DHL: DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. Deutsche Post is the world's largest logistics company operating around the world, particularly in sea and air mail.
DHL provides delivery to 120,000 destinations in over 220 countries and territories worldwide. With 1,400 facilities across the globe, you can rest assured that we've got you covered no matter where you are shipping.
Delivery Processing Time
Before we can send your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched.
Our timeframes should be used as an estimate and we are not responsible for any customs clearance delays at your destination.
We work closely with our shipping partner to minimize the potential impact of delays to our international customers.
You can rest assured that we'll keep your purchases safe until they've reached you - promise! Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance.
If you have specified a recipient that is not you for delivery purposes (for example, as a gift), you accept that a signature by that person (or someone at their delivery address) is evidence of delivery. This signature is also evidence of fulfillment of your order and transfers the responsibility of your purchased goods to you.
Tracking your order
Once your order has been dispatched, you will receive an email containing an air waybill number, which you can use to track your order online. If you are registered with us, you can also follow delivery by signing into your account and selecting My Account, followed by Order Status.
Our website now also offers On Demand Delivery (ODD) via our shipping partner, DHL. The service allows you to have complete control over your shipment while it is on its way to you, giving you the option to make changes online based on your individual requirements. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched. Simply follow the link provided and choose from a range of options including:
Rescheduling your delivery for a nominated day
Placing your shipment on hold if you are away from home
Arranging to collect your order from a DHL service point